01
Inbound reception
Answer common questions, identify intent and route or resolve the call appropriately.
Service 02
AI voice agents Australia
AI voice agents for Australian businesses.
AI reception, lead qualification and booking workflows, designed by Flipside in Sydney for Australian businesses. Start with the calls your team handles repeatedly, then connect the right next step.
Voice workflow designDesigned for your workflow
Call
Listen
Qualify
Book
The short answer
An AI voice agent can answer or make calls, understand why someone is calling, follow an approved conversation path and complete actions such as booking, qualifying or updating a CRM. It is most useful for high volume, repeatable conversations with clear escalation rules.
Where it fits
A strong fit when the problem is already visible.
- Calls are missed when your team is busy, closed or away from the phone
- Staff repeat the same qualification or booking conversation throughout the day
- Sales leads need consistent, timely follow up
- Call outcomes need to be written back into your CRM or booking system
Choose the scope
AI reception, qualification or booking?
For an Australian service business, a useful first voice agent often answers routine enquiries and prepares a callback brief. More connected workflows can check availability or update a customer record when the required systems provide suitable access.
- Reception and callback requests
- Answer from approved service information, capture the reason for the call and route a callback request to your team.
- Lead qualification
- Ask the agreed questions, confirm important details and create a structured follow-up task. Leave quotes and unusual commitments with a person.
- Connected bookings
- Check the correct calendar and appointment rules. Confirm a booking only after the connected system reports success.
See the voice receptionist design study for a worked callback scenario and the failure paths we would test.
Pricing and ongoing costs
What does an AI voice agent cost?
Flipside scopes voice-agent projects individually. The price depends on the conversation, call volume, systems involved and the testing and support required. The free discovery call is a starting conversation; implementation is quoted separately.
- Build: call flows, approved knowledge, phone routing, integrations and acceptance testing.
- Running costs: phone and AI usage, platform subscriptions and any connected-system charges.
- Ongoing care: reviewing failed calls, updating information and checking integrations after changes.
Bring your current phone setup, approximate call volume and the outcome you want from a call. We can then define inclusions, exclusions and a useful first release. The Always On website-chatbot price is for a different product and does not include a voice agent.
Before going live
Test the difficult calls, too.
Start with a limited call type and an agreed handover destination. Test unclear speech, background noise, changed details, unanswered transfers and unavailable calendars. The assistant should make uncertainty visible and offer the agreed fallback.
Identify the assistant clearly. Agree what call information is recorded, where it is stored and who can access it before launch. Sensitive or high-consequence conversations need a suitable human path.
Compare completed callbacks or bookings with the original process, including staff review and correction time. Use the AI launch-testing checklist to define the acceptance criteria.
What it can do
Useful capability, connected to real work.
02
Outbound follow up
Contact opted in leads, qualify interest and progress approved sales conversations.
03
Bookings
Check permitted availability, capture details and schedule the correct appointment.
04
Lead qualification
Ask consistent questions and record the information your team needs for the next step.
05
Call summaries
Create a useful summary and attach the conversation outcome to the right customer record.
06
Human handover
Transfer sensitive, unusual or high value conversations with context included.
How it works
An example inbound call
The customer calls
The agent answers promptly using your approved business identity and opening.
The reason is understood
It asks focused questions and uses your approved information to respond.
The next action is completed
The agent can qualify, book, route or prepare a human handover.
The outcome is recorded
Your team receives a transcript, summary and any captured customer details.
Built with control
Approved knowledge
Escalation rules
Consent-aware workflows
Conversation records
Questions, answered
What businesses usually ask.
01Does Flipside build AI voice agents for businesses across Australia?
Yes. Flipside is based in Sydney and works with Australian businesses. We scope the call types, phone setup, approved information, integrations and human handover needed for your workflow.
02How much does an AI voice agent cost?
Voice-agent projects are quoted individually. The scope includes conversation design, phone routing, integrations, testing and handover. Ongoing phone and AI usage, subscriptions and support should be considered separately from the initial build. Bring your call volume and current tools to a free discovery call.
03Can we keep our existing phone number and software?
We check your phone provider, routing options and existing systems before recommending a setup. Keeping an existing number or connecting a CRM depends on provider support and permitted access; it is confirmed during scoping, not assumed.
04What happens if a booking or transfer fails?
The workflow should explain the limitation and follow an agreed fallback, such as recording a callback request. A booking must not be described as confirmed until the connected calendar reports success, and failed tasks need a clear owner.
05What can an AI voice agent handle?
Common uses include reception, frequently asked questions, lead qualification, appointment booking, reminders and structured outbound follow up.
06Can it transfer a caller to a person?
Yes. We define the situations that require a person and pass the conversation context so the caller does not need to start again.
07Does it sound like a normal conversation?
Modern voice systems can respond quickly and handle natural phrasing. The experience still depends on thoughtful conversation design, reliable information and a narrow, well tested role.
08Can it update our CRM or calendar?
Yes, where those systems provide suitable access. The agent can record outcomes, create follow up tasks and make permitted bookings.
09Is an AI voice agent suitable for every call?
No. Sensitive, complex or high consequence conversations often belong with a person. We design clear boundaries and handover points from the start.
Start with the workBring us the process.
Bring us the process.
We will find the practical build.
No generic package. We start with the job your business needs done and work backwards to the right system.
Book a free 15-minute discovery call